Refund and Returns Policy

Jellycat Sale Refund & Returns Policy

Your satisfaction is important to us. If you’re not completely happy with your purchase from https://www.jellycatoutelt.com, please review our policy below for details on returns and refunds.

1. Our 30-Day Return Policy We offer a 30-day return window from the date you receive your order. If you wish to return an item, you must initiate the process within this period.

2. Eligibility for Returns To be eligible for a return and refund, your item must meet the following criteria:

• Condition: Products must be returned in their original, unused, and undamaged condition, with all tags and original packaging intact.

• Proof of Purchase: A valid order number or proof of purchase from our website is required.

• Non-Returnable Items: Items marked as final sale and gift cards are not eligible for returns.

3. How to Initiate a Return To start your return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected].

2. Provide Details: In your email, include your order number, the item(s) you wish to return, and the reason for the return.

3. Await Instructions: Our team will review your request and provide you with a return authorization and detailed shipping instructions. Please do not send items back without prior authorization.

4. Return Shipping

• Cost: For returns due to a change of mind or dissatisfaction, the customer is responsible for the direct cost of return shipping. If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.

• International Returns: For our worldwide shipping, international return shipping costs and any applicable customs duties or taxes are the customer’s responsibility unless the return is due to our error.

• Recommended Method: We strongly recommend using a trackable and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.

5. Refunds Once your return is received and inspected, we will send you an email notification.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Original shipping charges are non-refundable unless the return is due to our error. All refunds are issued in US Dollars (USD).

• Partial Refunds: A partial refund may be granted for items not in their original condition or returned beyond the 30-day window.

6. Damaged or Defective Products If your Jellycat product arrives damaged or defective, please contact us immediately (within 48 hours of delivery if possible) at [email protected]. Please provide your order number and clear photos of the issue. We will work quickly to resolve the problem with a replacement or full refund.

If you have any questions, please do not hesitate to contact our customer support team.