Shipping Information

Jellycat Sale Shipping Information

We’re excited to send your new Jellycat friend on their way to you! Here’s what you need to know about our shipping process.

1. Order Processing Time We typically process and dispatch orders from our warehouse within 1-3 business days (Monday-Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing on the next business day.

2. Worldwide Shipping Available Yes, we offer worldwide shipping! We are happy to deliver Jellycat products to customers across the globe. Shipping costs and estimated delivery times will vary based on your location and the shipping method you select at checkout. All transactions and shipping fees are processed in US Dollars (USD).

3. Estimated Delivery Times

• Domestic (USA): Standard shipping generally takes 3-7 business days after dispatch.

• International: Delivery times for international orders can range from 7-21 business days after dispatch, depending on the destination country’s customs procedures and local postal services. Please note these are estimates and can vary.

4. Order Tracking Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order directly on the carrier’s website and monitor its journey to your door. Please allow up to 24-48 hours for the tracking information to update after you receive the email.

5. Customs, Duties, and Taxes (International Orders)

• For all international shipments, the recipient is responsible for any applicable customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in your order total or shipping cost.

• We advise you to contact your local customs office for detailed information on these potential charges before placing an order to avoid unexpected fees upon delivery.

Important: Please ensure your shipping address is complete and accurate to avoid any delays or issues with delivery. We are not responsible for packages that are delayed or lost due to incorrect address information provided by the customer. If a package is returned to us due to an invalid address, re-shipping fees may apply.

Should you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team at [email protected]. We are here to assist you!